Service News
Update to servers planned for August
Originally announced in March but delayed due to COVID-19, we will be performing some updates on our servers In August which will include changes to SSL connections to our services. As a result of the changes, we will be dropping support for TLSv1.0 and TLSv1.1.
Browsers released in the last 5 years will not be affected by this update and will benefit from the higher security version.
Older browsers, however, may have difficulties connecting to our services.
In this regard, we recommend that our members use browsers and operating systems no older than the following:
- Chrome 33+
- Edge Firefox 34+
- Opera 20+
- IE 11+
- Safari 8+
- Windows 7+
- MaxOS 10.10+
Originally Written: 28-Jul-2020 08:15, Last Updated: 28-Jul-2020 09:15
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- 12-Jun-2019Server Maintenance 18th June 07:00 BST
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- 11-Feb-2019Server Maintenance - 11th February [Completed]
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- 29-Jan-2018Server Maintenance
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- 05-Oct-2017Server Maintenance - 7th-9th October
- July 2017
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- December 2016
- 01-Dec-2016Mail Client Access
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- 15-Nov-2016[RESOLVED] Service Outage 15th November
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- 01-Jan-2016Database Issue [Resolved]
- December 2015
- 25-Dec-2015Merry Christmas
- November 2015
- 25-Nov-2015Director’s Report (25/Nov/2015): Inbound Email Server Failure
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- 24-Jul-2015Server Maintenance - 3 hours from Sunday 26th July 11:59pm BST
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- 15-Jul-2015[Resolved] Server down
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- May 2015
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- January 2015
- 29-Jan-2015Login Issues [Resolved]
- November 2014
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- October 2014
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- 06-Oct-2014Weekend Email Delivery Issues [Resolved]
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- March 2014
- 31-Mar-2014Service Outage - 31-Mar-2014 19:10 [RESOLVED]
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- 27-Mar-2014Maintenance Notification - 29th March 2014 [Completed]
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- August 2013
- 20-Aug-2013Load Balancer Upgrade - 20-Aug-2013 23:59
- 14-Aug-2013Emergency Maintenance Scheduled - 14-Aug-2013 23:59 [Completed]
- 13-Aug-2013Primary DB Failure [Resolved]
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- 02-Aug-2013Network Update - 23:59, Friday 2nd August [Completed]
- July 2013
- 29-Jul-2013Storage Server Down [Resolved]
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- July 2012
- 29-Jul-2012Service outage [Resolved]
- 26-Jul-2012Problem affecting some accounts [RESOLVED]
- 16-Jul-2012Scheduled Downtime (Resolved)
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- 14-Jul-2012Missing Inboxes [Resolved]
- 14-Jul-2012Service Outage
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- January 2012
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- 23-Jan-2012Intermittent Connectivity Issues [Resolved]
- 22-Jan-2012Unplanned outage - 22nd January 2012
- 21-Jan-2012Intermittent connection dropouts - 21-Jan-2012
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- December 2011
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- 25-Dec-2011Merry Christmas!
- 23-Dec-2011Unplanned Outage - 23-Dec-2011 16:10 [Resolved]
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- November 2011
- 18-Nov-2011Scheduled Maintenance - 19th November 2011 [Completed]
- 09-Nov-2011Subscription Payments, SagePay issue [Resolved]
- 03-Nov-2011Scheduled Maintenance - 5th November 2011 [Completed]
- October 2011
- 31-Oct-2011Service Outage on Web Servers [RESOLVED]
- 26-Oct-2011My Account Login Loop [Resolved]
- 04-Oct-2011Secure Service Outage [Resolved]
- September 2011
- 30-Sep-2011Storage Server Reboot [Resolved]
- 30-Sep-2011Anti-Spam Upgrade [Complete]
- 05-Sep-2011Storage Server Reboot [Resolved]
- August 2011
- 19-Aug-2011Service Interruption [Resolved]
- 18-Aug-2011Scheduled Maintenance - Server Memory Upgrade [Completed]
- 15-Aug-2011Scheduled Maintenance - Server Upgrades [Completed]
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- July 2011
- 26-Jul-2011Warning: Phishing Email
- 26-Jul-2011Service Degraded Performance/Outage [Resolved]
- 22-Jul-2011Service Interruption [Resolved]
- 06-Jul-2011Login problems [Resolved]
- 05-Jul-2011Server Maintenance - 5th July [Complete]
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- 05-Jul-2011Access issues - evening storage issues [Resolved]
- 05-Jul-2011Storage Server Issue [Resolved]
- June 2011
- 27-Jun-2011Storage Server Problem [Resolved]
- 07-Jun-2011Storage Server Crash [Resolved]
- 05-Jun-2011Storage Server Crash [Resolved]
- May 2011
- 23-May-2011Scheduled Maintenance - 26th May 2011 [Completed]
- 23-May-2011Service Unavailable - Storage Server Problem [Resolved]
- 21-May-2011Service Unavailable - Storage Server Problem [Resolved]
- 19-May-2011Service Unavailable - Storage Server Offline [Resolved]
- 12-May-2011Database Load Problem [RESOLVED]
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- 06-May-2011Datacentre Maintenance Planned
- April 2011
- 21-Apr-2011Datacentre Emergency Maintenance Planned [CANCELLED]
- 11-Apr-2011Scheduled Server Maintenance Under way [Completed]
- 11-Apr-2011Systems Recovering [Restored]
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- March 2011
- 16-Mar-20115 minute glitch [RESOLVED]
- 04-Mar-2011Scheduled Maintenance - Monday 7th March at 18:00
- February 2011
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- 24-Feb-2011Service Slowdown (Resolved)
- 17-Feb-2011Mail Server Emergency Maintenance (Resolved)
- 17-Feb-2011Service Outage - Storage Server Problem (Resolved)
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- 01-Feb-2011Service Slowdown (Resolved)
- 01-Feb-2011Service Slowdown (Resolved)
- January 2011
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- 25-Jan-2011Slow Service / Server Problem [Resolved]
- 24-Jan-2011Server Maintenance [Resolved]
- 20-Jan-2011Notification of Planned Maintenance - Monday, 24th January @ 9pm
- 16-Jan-2011Login Issues
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- 08-Jan-2011Service Outage - Storage Server Offline [RESOLVED]
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- 06-Jan-2011Service Issues [Resolved]
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- 20-Dec-2010Service Unavailable [Resolved]
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- November 2010
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- 18-Oct-2010Service outage [Resolved]
- 13-Oct-2010Temporary Outage [Resolved]
- 04-Oct-2010[2010-10-04] Storage server maintenance
- September 2010
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- 28-Sep-2010Service Slowdown
- 13-Sep-2010Webmail issues
- 02-Sep-2010Attachment issues and delayed emails
- August 2010
- 31-Aug-2010Service Down [Resolved]
- 31-Aug-2010Website Slowdown [Resolved]
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- 05-Aug-2010Service Issue [Resolved]
- 04-Aug-2010New Packages Online
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- 19-Jul-2010Intermittent Weekend Service Issues [Resolved]
- 16-Jul-2010Service Issue Followups [All Resolved]
- 16-Jul-2010Service Issue 15:30 - 16:00
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- June 2010
- 14-Jun-2010Upgrades and Changes
- May 2010
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- 20-May-2010Service Degraded [Resolved]
- 02-May-2010Server scheduled for downtime.
- April 2010
- 09-Apr-2010Service Downtime [Resolved]
- 08-Apr-2010General Internet Connectivity
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- March 2010
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- 25-Mar-2010Server unavailable [Resolved]
- 14-Mar-2010Mail Access Servers Temporarily Unavailable
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- 01-Mar-2010Attachment Issues (Resolved)
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- 23-Feb-2010Outbound Email Issue [Resolved]
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- 22-Feb-2010Client (SMTP) Sending Issues
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- 01-Feb-2010Database Outage [Resolved]
- 01-Feb-2010General Slowness [Resolved]
- January 2010
- 25-Jan-2010Saturday Webmail Outage [Resolved]
- 21-Jan-2010Webmail Outage [Resolved]
- 20-Jan-2010Help Articles
- 12-Jan-2010Service Issues
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- 15-Dec-2009Morning Partial Outage 15th December - Resolved
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- 25-Nov-2009Morning Partial Outage - 06:00 - 08:30
- 24-Nov-2009Service Outage 17:10 Tuesday 24th Nov
- 23-Nov-2009New Phishing Attempt
- 11-Nov-2009Wed Network Outage [Resolved]
- 05-Nov-2009IMAP/POP Connectivity for Webmail PLUS accounts
- October 2009
- 24-Oct-2009Empty Folders - Resolution
- 16-Oct-2009Interim Outage Report
- 06-Oct-2009Do you use the same password on multiple sites?
- September 2009
- 25-Sep-2009Office Power Failure
- 08-Sep-2009Mail server issue [Resolved]
- August 2009
- 27-Aug-2009Service Interruption at 16:00
- 20-Aug-2009[Completed] System Maintenance at 12:00
- 19-Aug-2009Service Restored
- 19-Aug-2009Intermittent Service Between 22:00 and 23:00
- 19-Aug-2009[Resolved] Intermittent Access
- July 2009
- 27-Jul-2009[Resolved] Login Temporarily Offline / Authentication Failed
- 06-Jul-2009Service Issues
- 02-Jul-2009Migration of Student Mailboxes - Start Now
- June 2009
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- 10-Jun-2009 Website Outage Report - DB Lock Error
- 01-Jun-2009Web Server Issues
- May 2009
- 27-May-2009Hidden Webhosting Files
- April 2009
- 30-Apr-2009Incoming Email Deferred [Resolved]
- 16-Apr-2009Temporary IMAP Problem [Resolved]
- 09-Apr-2009Login offline
- 02-Apr-2009SpamHaus Blocks
- March 2009
- 04-Mar-2009Database Blocked on one Webserver
- February 2009
- 28-Feb-2009Logging-in Problems
- 21-Feb-2009Yahoo Sending Delays
- 10-Feb-2009Problem Identified and Resolved
- 10-Feb-2009Intermittent Errors
- January 2009
- 29-Jan-2009Mail delivery issue
- 20-Jan-2009Recognising Phishing Scams
- 16-Jan-2009Service Restored
- 16-Jan-2009Service Offline
- 02-Jan-2009HAPPY NEW YEAR!
- December 2008
- 15-Dec-2008SMTP (sending) Connections Improved
- 13-Dec-2008System Stable
- 13-Dec-2008Temporary Restore
- 13-Dec-2008Login Issues
- November 2008
- 21-Nov-2008Online
- 21-Nov-2008Another DDoS Attack
- 21-Nov-2008Resolved
- 21-Nov-2008Outage Update
- 21-Nov-2008Connectivity Issue
- 07-Nov-2008New Subscription Packages!
- October 2008
- 29-Oct-2008Webmail - Phishing Alerts
- 20-Oct-2008Queue clearing
- 20-Oct-2008Inbound Delays
- 14-Oct-2008Inbound Messages Delay
- September 2008
- 25-Sep-2008New User Issues
- 25-Sep-2008Service back to normal
- 25-Sep-2008Some Service Issues
- August 2008
- 14-Aug-2008Service fully restored
- 13-Aug-2008Service intermittent 01:00am to 04:00am
- 13-Aug-2008Service Restored
- 13-Aug-2008Service Temporarily Unavailable
- 08-Aug-2008Helpdesk Delays
- July 2008
- 25-Jul-2008Email Service Restored
- 18-Jul-2008Inbound Mail Delay - 2pm-5pm
- 16-Jul-2008AntiSpam Upgrade - Greylisting Now Available
- June 2008
- 27-Jun-2008Inbound Mail Delay - Resolved
- 09-Jun-2008SMTP Re-enabled
- 09-Jun-2008External SMTP Temporarily Disabled
- 08-Jun-2008Spam flood stopped
- 08-Jun-2008Mail Delays - Spam Attack
- 02-Jun-2008Servers Online
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- 02-Jun-2008Email Offline
- May 2008
- 28-May-2008System Online
- 28-May-2008System Down Update
- 28-May-2008Service Temporarily Unavailable
- 23-May-2008Intermittent Email Service 25/05/2008- 26/05/2008
- 21-May-2008Email Downtime
- 10-May-2008Email Queue Cleared
- 10-May-2008Email Delays
- 07-May-2008Logins Restored
- 07-May-2008Logins Offline
- April 2008
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- 15-Apr-2008Secure mail client login fixed
- 07-Apr-2008Webmail: New Feature Unread Email View
- 07-Apr-2008Webmail: Resuming HTML Drafts Fixed
- March 2008
- 27-Mar-2008Webmail: HTML Formatting Fixed
- 19-Mar-2008Inbound Email Delay
- January 2008
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- 28-Jan-2008Client Access
- 22-Jan-2008Responsiveness increased
- 22-Jan-2008Webmail Responsiveness
- 14-Jan-2008Webmail Attachments/Calendars
- 09-Jan-2008Power Issues Update
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- 25-Dec-2007Christmas
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- 20-Dec-2007Secure Webmail Certificate
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- 04-Dec-2007Operational
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- 03-Dec-2007Provisional Maintenance Scheduled 3/12/07 11:30pm
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- 03-Dec-2007Morning Service Interruptions
- 02-Dec-2007Delayed Inbound Mail
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- 06-Nov-2007BUGFIX: Deleting with preview pane off
- 05-Nov-2007'Cancel' Button Added
- October 2007
- 31-Oct-2007"You must be logged in" error fixed
- 23-Oct-2007White Colour Theme
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- 19-Oct-2007Webmail Fix: Reply in New Window
- 19-Oct-2007Latest Webmail Fixes
- 18-Oct-2007Webmail feedback
- 18-Oct-2007New Webmail Live
- 17-Oct-2007IMPORTANT: Webmail Update
- 13-Oct-2007Webmail Timeouts Fixed
- 03-Oct-2007Oct 6th Network Maintenence
- September 2007
- 17-Sep-2007Database Update Scheduled
- 10-Sep-2007Spam filtering efficiency
- 05-Sep-2007Spam filter service restored
- 05-Sep-2007Spam Filter restoration in progress
- 04-Sep-2007Mail Filter Latest Update
- 04-Sep-2007Mail Filter Override
- 04-Sep-2007Inbound Email Delays
- August 2007
- 20-Aug-2007Secure Webmail Online
- 20-Aug-2007Service Online - Please read
- 20-Aug-2007More info - power loss
- 20-Aug-2007Ongoing issues
- 20-Aug-2007Upstream Network Connection Issue
- 17-Aug-2007Downtime - Database Errors
- 15-Aug-2007Network Maintenence Scheduled 18/08/07
- July 2007
- 25-Jul-2007Bugfix: Secure Signout
- 23-Jul-2007Brief SMTP Service Outage
- 09-Jul-2007FTP service restored
- 09-Jul-2007FTP service maintenance
- 06-Jul-2007Secure Webmail Quicksave Restored
- 06-Jul-2007FTP Service Maintenence
- 05-Jul-2007Secure Website Access Maintenence
- June 2007
- 27-Jun-2007Upstream Provider Maintenence
- 22-Jun-2007Server Maintenence
- 22-Jun-2007Alert: "Ecard from Family Member" Emails
- 06-Jun-2007SPAM Filtering Name Change
- May 2007
- 25-May-2007Quota Limit Enforcement
- 23-May-2007RSS Feed
- 12-May-2007Planned Network Maintenence
- 09-May-2007Bugfix: Foreign Character Attachments
- 06-May-2007Attachments with Foreign Characters in the Filename
- April 2007
- 26-Apr-2007BT Internet SMTP Block
- 24-Apr-2007System reboot
- 20-Apr-2007Delivered Bounced Mail
- 20-Apr-2007User Preferences Stable
- 19-Apr-2007User preferences being reset to default
- 17-Apr-2007Intermittent Mail Client Access [Resolved]
- 13-Apr-2007System update
- March 2007
- 22-Mar-2007Scheduled Maintenance - Completed
- 08-Mar-2007Extraordinary maintenance
- 08-Mar-2007Brief Outage 8th March
- February 2007
- 28-Feb-2007Server Performance Directors Report
- 28-Feb-2007Server stable
- 27-Feb-2007RSS Feed Available
- 27-Feb-2007Partial Access Available
- 27-Feb-2007Update
- 27-Feb-2007Server Temporarily Unavailable
- 26-Feb-2007Emergency Maintenence Scheduled
- 25-Feb-2007Account Migration Complete!
- 03-Feb-2007Database Connection Limit
- 03-Feb-2007Maintenence Complete
- 03-Feb-2007Webmail
- 03-Feb-2007Webmail
- 02-Feb-2007Maintenence in Progress
- January 2007
- 31-Jan-2007Webmail recovering
- 31-Jan-2007Further Update
- 31-Jan-2007Update
- 31-Jan-2007Webmail Outage 2
- 31-Jan-2007Access restored
- 31-Jan-2007Webmail Outage (Preferences Database)
- 30-Jan-2007Planned Downtime
- 15-Jan-2007Scheduled partial downtime
- December 2006
- 28-Dec-2006Webmail Up
- 28-Dec-2006Webmail Database
- 22-Dec-2006Billing system passwords
- 20-Dec-2006Webmail restored
- 19-Dec-2006Webmail Access Down
- 19-Dec-2006Webmail restored
- 19-Dec-2006Webmail Sessions
- 04-Dec-2006Maintenance Complete
- 03-Dec-2006Maintenance Reminder
- 01-Dec-2006Maintenance Planned: Server Update
- November 2006
- 22-Nov-2006Email Routing Update
- 18-Nov-2006Quotas Restoring
- 18-Nov-2006Maintenence Continued
- 18-Nov-2006Server reboot now.
- 15-Nov-2006Quotas Update
- 14-Nov-2006Quota problems
- 12-Nov-2006Brief Server Outage
- 12-Nov-2006Directors Incident Report
- 12-Nov-2006Service Restored
- 12-Nov-2006Server status
- 12-Nov-2006Server Logins
- 09-Nov-2006Mail Queues - Further News
- 08-Nov-2006Logins Restored
- 08-Nov-2006Server rebooted
- 08-Nov-2006Mail Delays
- October 2006
- 10-Oct-2006Spam filter updates
- September 2006
- 28-Sep-2006Opera - Enhanced Compose Support
- 28-Sep-2006Quicklogin Codes Enhanced
- 01-Sep-2006Secure Login Outage
- August 2006
- 30-Aug-2006Webmail - My Account
- 20-Aug-2006Continuing Maintenance
- 20-Aug-2006Server Maintenance
- 18-Aug-200620 Mins Downtime
- 17-Aug-2006Database Restored
- 17-Aug-2006Webmail Database Down
- 15-Aug-2006New Webmail Features Day 2
- 15-Aug-2006Tuesday Downtime
- 14-Aug-2006New Webmail Features
- 14-Aug-2006Looping Mail Issue
- 11-Aug-2006Restored
- 11-Aug-2006Repeat Reboot
- 11-Aug-2006Services Restored
- 11-Aug-2006Server Reboot
- 09-Aug-2006Mail Client Users: Folder Issues
- 08-Aug-2006Quicksave / HTML Bugfix
- 04-Aug-2006Quota Increases to 100MB minimum
- July 2006
- 31-Jul-2006Service Restored
- 31-Jul-2006Server Reboot
- 14-Jul-2006Service Resumed
- 14-Jul-2006Server Reboot
- 06-Jul-2006Feature: Quick Login Codes!
- 06-Jul-2006Server Online
- 06-Jul-2006Server Reboot
- June 2006
- 26-Jun-2006Brief Network Outage
- 23-Jun-2006Scheduled Maintenence
- 19-Jun-2006Connection Dropped Errors Resolved
- 16-Jun-2006Connection Dropped Errors
- 12-Jun-2006Server maintenence scheduled
- 12-Jun-2006Mail Server Online
- May 2006
- 23-May-2006Login Unavailable
- 22-May-2006Continuing Maintenence
- 21-May-2006Scheduled Maintenence
- 19-May-2006Friday Incidents
- 18-May-2006Drive installed, server operational
- 18-May-2006Drive Replacement Update
- 18-May-2006Emergency Maintenence Scheduled - HDD Replacement
- 18-May-2006Login restored
- 18-May-2006Mail Login Temporarily Down
- 03-May-2006All Operational Again
- 03-May-2006Primary Server Down
- April 2006
- 20-Apr-2006ALERT: "secure.aluminati.net" update
- 18-Apr-2006ALERT: Change of secure mail server address.
- March 2006
- 23-Mar-2006Maintenence Scheduled for 24 Mar from 6am
- 07-Mar-2006Downtime Incident
- 01-Mar-2006Reduced Size of Message Summary
- February 2006
- 24-Feb-2006**Advanced Spam Firewall Launched!**
- 21-Feb-2006New Feature - Sort by Size
- 06-Feb-2006Account Cancelled Notices
- 03-Feb-2006Back to Normal
- January 2006
- 30-Jan-2006Having Problems?
- 25-Jan-2006Webmail Guide
- 24-Jan-2006Webmail Optimisations
- 23-Jan-2006Slow Page Loading
- 23-Jan-2006NEW WEBMAIL!
- 22-Jan-2006Migration Work Scheduled
- 20-Jan-2006Planned maintenance in response to Friday issues.
- 18-Jan-2006Additional Downtime Report
- 18-Jan-20065-10 Minute UK Network Problem
- 16-Jan-2006Downtime Report
- 13-Jan-2006Tips and Tricks: Selecting from the Address book
- 04-Jan-2006Scheduled Maintenence on 10th Jan 06
- 01-Jan-2006Happy 2006!
- December 2005
- 25-Dec-2005MERRY CHRISTMAS!
- 20-Dec-2005Network Issues Report
- 15-Dec-2005Network Latency Report
- 01-Dec-2005Server Efficiency Tune Up
- November 2005
- 28-Nov-2005Server Stabilised
- 25-Nov-2005Reboot Report
- 25-Nov-2005Short notice Server Reboot
- 24-Nov-2005Dropped Imap Connections
- 23-Nov-2005Upgraded Calendars
- 21-Nov-2005Delayed Emails
- 18-Nov-2005Scheduled Maintanence
- 16-Nov-2005New Feature: Auto CC
- 15-Nov-2005More minor Maintanence
- 14-Nov-2005Scheduled Maintanence - Tuesday Morning between 12am - 6am
- 09-Nov-20052 Incidents
- 08-Nov-2005Mini Downtime Report
- 01-Nov-2005Full Service Restored
- 01-Nov-2005Server Reboot Fix
- 01-Nov-2005Investigation continues...
- 01-Nov-2005Sending to Local Address Issue
- October 2005
- 31-Oct-2005"Software" Spam now filtered
- 28-Oct-2005Scheduled Maintanence
- 24-Oct-2005Spam now Autokilled
- 18-Oct-2005"Ultimate Online Pharm" Spam Blocked - *UPDATED INSTRUCTIONS*
- 11-Oct-2005Remember Login
- 11-Oct-2005New Feature: Trash Size Monitoring
- 07-Oct-2005Preferences / Options
- 03-Oct-2005Reboot Scheduled
- 01-Oct-2005Hardware Check Tonight
- September 2005
- 27-Sep-2005Hardware Health Check - Scheduled Downtime
- 26-Sep-2005Evening Downtime (7:30-8:10)
- 26-Sep-2005Failover Status Pages
- 26-Sep-2005Downtime and Resolutions
- 20-Sep-2005English Dictionaries Consolidated
- 10-Sep-2005Intermittant Network Access
- 06-Sep-2005View Messages as HTML
- 06-Sep-2005Multiple Attachments Bugfix
- 02-Sep-2005Downtime
- 01-Sep-2005Brief Downtime
- August 2005
- 29-Aug-2005Brief Downtime Report
- 26-Aug-2005Server Reboot Again
- 23-Aug-2005Server Rebooted
- 17-Aug-2005Spellchecker Advice
- 15-Aug-2005Remember Secure Login
- 14-Aug-2005SECURE LOGIN
- 12-Aug-2005Server Error Report
- 10-Aug-2005New Feature: Read winmail.dat files
- 08-Aug-2005FULL SERVICE RESTORED
- 08-Aug-2005Webmail Issues
- 06-Aug-2005Webmail Work Continuing
- 05-Aug-2005webmail restored
- 01-Aug-2005Spanish Dictionary Added
- July 2005
- 28-Jul-2005New Spelling Dictionaries
- 27-Jul-2005Downtime Report (23rd July)
- 23-Jul-2005Intermittent Access
- 12-Jul-2005Server Offline (11:30am)
- 07-Jul-2005[SPAM] Tagging Removed
- June 2005
- 30-Jun-2005Spoof Emails
- 30-Jun-2005Payment Notices
- 28-Jun-2005Tuesday Downtime
- 03-Jun-2005"Official" Emails with Attachments
- May 2005
- 27-May-2005Registrations
- 26-May-200510mins Downtime
- 10-May-2005New Feature: Folder Sizes
- 07-May-2005Upgrade Tonight
- 06-May-2005Login Username Remembered!