Service News
Service outage [Resolved]
[0730] We are investigating an issue with the service that is causing problems with login. Please bear with us. Next update around 0815.
[0810] This is an usual failure mode. Every server is responsive so there may be some inter-server communications issue. Please bear with us whilst we continue. Next update around 0830.
[0830] We think we've narrowed down the issue. We have decided to investigate further as it is still relatively early on a Sunday morning so will try to gather as much information as possible before restarting the culprit servers. We have the whole server team up and on this now. Next update by 0900.
[0900] Service is coming back online now. We should have everything restored in the next 10-15 minutes. Will update again at 0915. Thanks for your patience everyone.
[0915] Going to need a few more minutes to get the mail access servers reconnected to the stores. Will update again in 5-10 minutes.
[0927] Service is back online and stabilising. It may take a few minutes to get back to fully normal but you should be able to log in now. Thanks for bearing with us whilst we investigated this problem. We've managed to gather some useful data from the failure.
Originally Written: 29-Jul-2012 06:53, Last Updated: 06-Nov-2014 12:29
More Service News
- October
- 07-Oct-2024UK Live Server Maintenance - Starting 21-Oct-2024
- November 2023
- 13-Nov-2023Server Maintenance - Monday 13th November
- September 2022
- 16-Sep-2022An Update on our Email for Life Security and Older Email Clients
- May 2022
- 10-May-2022Changes to our Email for Life Security Regarding Email Clients
- October 2021
- 19-Oct-2021Changes to our Email for Life Spam Settings
- May 2021
- 25-May-2021Server Maintenance - June 4th-6th 2021
- October 2020
- 12-Oct-2020Server configuration this week
- 05-Oct-2020Server updates
- 01-Oct-2020Server Maintenance
- July 2020
- 28-Jul-2020Update to servers planned for August
- June 2020
- 04-Jun-2020Server Maintenance - starting Fri June 19th 2020 at 18:00BST (17:00UTC)
- March 2020
- 16-Mar-2020Update to servers planned for April
- 02-Mar-2020Update to servers planned for April
- June 2019
- 12-Jun-2019Server Maintenance 18th June 07:00 BST
- March 2019
- 12-Mar-2019Server Maintenance - Wed March 13 to Fri March 22
- February 2019
- 14-Feb-2019Server Maintenance - starting Sat Feb 16th at 18:00GMT
- 11-Feb-2019Server Maintenance - 11th February [Completed]
- May 2018
- 02-May-2018Server Maintenance - 2nd - 3rd May
- January 2018
- 29-Jan-2018Server Maintenance
- October 2017
- 24-Oct-2017[RESOLVED] Service Outage
- 05-Oct-2017Server Maintenance - 7th-9th October
- July 2017
- 05-Jul-2017Phishing Email - 'PayPal Please Verify Your Records'
- January 2017
- 09-Jan-2017[RESOLVED] Mail Delay
- December 2016
- 01-Dec-2016Mail Client Access
- November 2016
- 24-Nov-2016Server Maintenance - Saturday November 26th, 21:00 GMT
- 15-Nov-2016[RESOLVED] Service Outage 15th November
- August 2016
- 17-Aug-2016Server Maintenance - Thursday 18th August 2016
- June 2016
- 13-Jun-2016Webmail Stability Restored
- April 2016
- 15-Apr-2016SMTP & Email Client Issues
- 12-Apr-2016Emergency Maintenance - Tonight 12/APR/2016 23:00 BST [Completed]
- 05-Apr-2016Scheduled Server Maintenance - Fri 8th April and Sat 9th April [Completed]
- 05-Apr-2016Server Migration - Mail Flow Switched
- March 2016
- 30-Mar-2016Are you receiving spam emails sent from your own account? Please read.
- January 2016
- 15-Jan-2016Reminder to update usernames in email clients
- 01-Jan-2016Database Issue [Resolved]
- December 2015
- 25-Dec-2015Merry Christmas
- November 2015
- 25-Nov-2015Director’s Report (25/Nov/2015): Inbound Email Server Failure
- October 2015
- 22-Oct-2015[RESOLVED] Service Outage
- 20-Oct-2015Slowed mail delivery
- 15-Oct-2015Server Maintenance - Sunday October 18th at 11pm [COMPLETED]
- August 2015
- 27-Aug-2015Server Maintenance - Sat August 29, 11:00pm BST [COMPLETED]
- 18-Aug-2015[COMPLETED] Server Maintenance - Tuesday August 18th, 10:00pm BST
- July 2015
- 28-Jul-2015[Resolved] Webmail access issues
- 24-Jul-2015Server Maintenance - 3 hours from Sunday 26th July 11:59pm BST
- 20-Jul-2015[RESOLVED]Login issues
- 15-Jul-2015[Resolved] Server down
- 08-Jul-2015Deferred renewals for members affected by Greek situation
- June 2015
- 01-Jun-2015Mail store down [Resolved]
- May 2015
- 20-May-2015Alias Logon Access Restored
- 19-May-2015Email client not working? Help finding your primary email address
- 18-May-2015Database server down, webmail and client logins affected [Resolved (with conditions)]
- 18-May-2015[Resolved] Logging in error messages
- 16-May-2015Pre-emptive Emergency Maintenance - Today 10:30am [Brought forward to 10:20] [COMPMLETED]
- 11-May-2015Emergency DB Maintenance at 12:01am tonight [COMPLETED]
- 11-May-2015Problems with login and sending emails [RESOLVED]
- 08-May-2015[Resolved] Issue with logins
- 06-May-2015Server Maintenance - Friday 8th May [COMPLETE]
- April 2015
- 28-Apr-2015[RESOLVED] Service Disruption
- 27-Apr-2015[Resolved] Database server down, affecting logins and emails
- 16-Apr-2015[Resolved] Issue with logins and sending/receiving emails
- 15-Apr-2015[RESOLVED] Issues with logging in and sending emails
- 07-Apr-2015Director's Report: Easter 2015
- March 2015
- 30-Mar-2015Email access offline - investigating issue. [Resolved]
- 16-Mar-2015Network Maintenance - 17 March 2015 [COMPLETE]
- 16-Mar-2015Datacentre Network Outage [RESOLVED]
- 09-Mar-2015Email service issue [Resolved]
- 01-Mar-2015Service issue [Resolved]
- February 2015
- 24-Feb-2015Login issues [Resolved]
- 24-Feb-2015Outgoing email issue [Resolved]
- 23-Feb-2015Email Accounts Over-Quota Advice
- 19-Feb-2015Certificate errors when logging in [Resolved]
- 19-Feb-2015Issues with email client access [Resolved]
- 17-Feb-2015Server Maintenance Wednesday 18th Feb 2300 - 0300 [Complete]
- January 2015
- 29-Jan-2015Login Issues [Resolved]
- November 2014
- 28-Nov-2014Mail server down - Resolved
- October 2014
- 25-Oct-2014Server Maintenance - Sunday 26th October [Completed]
- 14-Oct-2014Responding to the SSL 3.0 Security Alert
- 06-Oct-2014Weekend Email Delivery Issues [Resolved]
- 02-Oct-2014Server Maintenance - 6th October 2014 [Completed]
- September 2014
- 26-Sep-2014The ShellShock Bug
- July 2014
- 29-Jul-2014Mail server issue
- 25-Jul-2014Server Maintenance - 25-July 2014 [COMPLETED]
- 22-Jul-2014Slow mail server
- 15-Jul-2014Database Issue [Resolved]
- June 2014
- 24-Jun-2014Webmail Access Down
- May 2014
- 21-May-2014[Completed]System Maintenance - 21-May-2014
- April 2014
- 10-Apr-2014The Heartbleed Bug: ALL CLEAR
- 02-Apr-2014Outage report for 31/3/14
- March 2014
- 31-Mar-2014Service Outage - 31-Mar-2014 19:10 [RESOLVED]
- 30-Mar-2014Server Maintenance - 30-Mar-2014 [Completed]
- 27-Mar-2014Maintenance Notification - 29th March 2014 [Completed]
- February 2014
- 20-Feb-2014Server Security Certificate Update
- 13-Feb-2014Mail Gateway Maintenance commencing 14-Feb-2014 [Updated 19th Feb]
- December 2013
- 25-Dec-2013Merry Christmas (and a new update)!
- 16-Dec-2013Storage Server Problem [Resolved]
- November 2013
- 16-Nov-2013Phishing/Scam Alert
- 11-Nov-2013Maintenance Scheduled - 12th November 2013 [COMPLETED]
- 11-Nov-2013Service Alert [RESOLVED]
- September 2013
- 19-Sep-2013Storage Server Issue [RESOLVED]
- 12-Sep-2013Storage Server Problem [Resolved]
- August 2013
- 20-Aug-2013Load Balancer Upgrade - 20-Aug-2013 23:59
- 14-Aug-2013Emergency Maintenance Scheduled - 14-Aug-2013 23:59 [Completed]
- 13-Aug-2013Primary DB Failure [Resolved]
- 12-Aug-2013Storage Server Down [RESOLVED]
- 03-Aug-2013Network Update - 23:59, Sat 3rd August [Completed]
- 02-Aug-2013Network Update - 23:59, Friday 2nd August [Completed]
- July 2013
- 29-Jul-2013Storage Server Down [Resolved]
- 26-Jul-2013Storage Server Outage [Resolved]
- 13-Jul-2013Webmail Outage [Resolved]
- 11-Jul-2013Database Server Down
- 03-Jul-2013Automatic Purge of old email from Trash and Junk folders
- June 2013
- 20-Jun-2013Service Outage [Resolved]
- 13-Jun-2013Emergency Server Maintenance - 13-June-2013 23:59 [Completed]
- 03-Jun-2013Service Issue [Resolved]
- May 2013
- 30-May-2013Server Maintenance - Sunday 2nd June at 23:59 [Completed]
- 29-May-2013One Storage Server Down [Resolved]
- 09-May-2013Server Maintenance - Sunday 12th May [Finished]
- April 2013
- 25-Apr-2013Brief Service Outage [Resolved]
- 25-Apr-2013Undetected Outage [Resolved] + Investigation Results
- 12-Apr-2013Brief Outage [RESOLVED]
- March 2013
- 27-Mar-2013Storage server issues [Resolved]
- 02-Mar-2013Partial Service Interruption [Resolved]
- 01-Mar-2013Service Outage [Resolved]
- February 2013
- 28-Feb-2013Improvements to Login Process
- 21-Feb-2013[Resolved] Service Outage
- 14-Feb-2013Intermittent Connection Issues [RESOLVED]
- 11-Feb-2013February Announcement
- January 2013
- 16-Jan-2013Service Issue [Resolved]
- 15-Jan-2013Service Issue [Resolved]
- 10-Jan-2013Scheduled Database Upgrade (Sat 12/01/13 00:00-02:00) [Completed]
- December 2012
- 28-Dec-2012Scheduled Power Upgrade [COMPLETED]
- 27-Dec-2012Power Upgrade tonight, 27/12/12 @ 8pm GMT
- 23-Dec-2012Service Outage [Resolved]
- 21-Dec-2012Merry Christmas and a Happy New Webmail Tour
- 19-Dec-2012Directors Report: Stability changes review and a sneak preview...
- 08-Dec-2012Server Maintenance [COMPLETED]
- 07-Dec-2012Server Issue Summary
- 07-Dec-2012Server Issue Summary
- 05-Dec-2012Scheduled Maintenance - 8th December 2012
- 03-Dec-2012Morning Outage [RESOLVED]
- 01-Dec-2012Major Outage on 1-Dec-2012 [RESOLVED]
- November 2012
- 30-Nov-2012***URGENT*** Maintenance - Due to earlier outage [Resolved]
- 23-Nov-2012Slow website responses [Resolved]
- 13-Nov-2012Slow webmail / timeouts [RESOLVED]
- 01-Nov-2012Scheduled Maintenance - 4th November 2012 ***COMPLETED***
- October 2012
- 26-Oct-2012Service Outage [RESOLVED]
- 17-Oct-2012New Director's Report
- 17-Oct-2012Slow Service [Resolved]
- 08-Oct-2012Service Outage [Resolved]
- 06-Oct-2012System Outage [Resolved]
- 05-Oct-2012Scheduled Maintenance - 7th October 2012
- 04-Oct-2012Outage recovery continues [RESOLVED]
- September 2012
- 05-Sep-2012Service outage [Resolved]
- August 2012
- 30-Aug-2012Scheduled Maintenance - 2nd September 2012 ***COMPLETED***
- 05-Aug-2012Scheduled Maintenance - 5th August 2012
- 02-Aug-2012Investigating webmail login issue [Resolved]
- 02-Aug-2012Webmail Logins Failing [Resolved]
- 01-Aug-2012Scheduled Maintenance - 5th August 2012
- July 2012
- 29-Jul-2012Service outage [Resolved]
- 26-Jul-2012Problem affecting some accounts [RESOLVED]
- 16-Jul-2012Scheduled Downtime (Resolved)
- 15-Jul-2012Storage server removed from cluster [Resolved]
- 14-Jul-2012Missing Inboxes [Resolved]
- 14-Jul-2012Service Outage
- 10-Jul-2012Support Desk Backlog
- 05-Jul-2012Service Outage [Resolved]
- 04-Jul-2012ERROR: IMAP server closed the connection. Server responded:* BYE Internal login failure. [RESOLVED]
- 03-Jul-2012Webmail login problems [Resolved]
- 02-Jul-2012Outage affecting helpdesk
- June 2012
- 30-Jun-2012Email Outage
- 29-Jun-2012Email delays
- 14-Jun-2012Email opening issue: "Connection to database failed (1)"
- 14-Jun-2012New "Bolt-ons" Released
- 12-Jun-2012Scheduled Maintenance 14-June 21:30 - Suspension of span scanning for upgrade
- 04-Jun-2012Service Outage [RESOLVED]
- May 2012
- 28-May-2012Scheduled Maintenance - 5th June 2012 *Rescheduled from the 3rd June*
- 23-May-2012General Outage issues on 23rd May [RESOLVED]
- 23-May-2012Server responded:* BYE Internal login failure [RESOLVED]
- 23-May-2012Service outage [RESOLVED]
- 16-May-2012Sending Email Issues
- 03-May-2012Scheduled Maintenance - 7th May 2012
- April 2012
- 24-Apr-2012Service Issues [Resolved]
- 07-Apr-2012Scheduled Maintenance - 8th April 2012 [COMPLETED]
- March 2012
- 19-Mar-2012Service Outage
- 11-Mar-2012Scheduled Maintenance - 11th March 2012
- 06-Mar-2012Service Outage 6th March
- February 2012
- 15-Feb-2012Helpdesk Issues
- 10-Feb-2012Scheduled Maintenance - 12th February 2012
- January 2012
- 26-Jan-2012Outage Alert - Storage Issue [Resolved]
- 23-Jan-2012Intermittent Connectivity Issues [Resolved]
- 22-Jan-2012Unplanned outage - 22nd January 2012
- 21-Jan-2012Intermittent connection dropouts - 21-Jan-2012
- 05-Jan-2012Scheduled Maintenance - 8th January 2012
- December 2011
- 31-Dec-2011Happy New Year!
- 25-Dec-2011Merry Christmas!
- 23-Dec-2011Unplanned Outage - 23-Dec-2011 16:10 [Resolved]
- 09-Dec-2011Scheduled Maintenance - 11th December 2011 [Completed]
- 02-Dec-2011Web Server Outage [Resolved]
- November 2011
- 18-Nov-2011Scheduled Maintenance - 19th November 2011 [Completed]
- 09-Nov-2011Subscription Payments, SagePay issue [Resolved]
- 03-Nov-2011Scheduled Maintenance - 5th November 2011 [Completed]
- October 2011
- 31-Oct-2011Service Outage on Web Servers [RESOLVED]
- 26-Oct-2011My Account Login Loop [Resolved]
- 04-Oct-2011Secure Service Outage [Resolved]
- September 2011
- 30-Sep-2011Storage Server Reboot [Resolved]
- 30-Sep-2011Anti-Spam Upgrade [Complete]
- 05-Sep-2011Storage Server Reboot [Resolved]
- August 2011
- 19-Aug-2011Service Interruption [Resolved]
- 18-Aug-2011Scheduled Maintenance - Server Memory Upgrade [Completed]
- 15-Aug-2011Scheduled Maintenance - Server Upgrades [Completed]
- 01-Aug-2011Emergency Server Maintenance - 4-5pm
- July 2011
- 26-Jul-2011Warning: Phishing Email
- 26-Jul-2011Service Degraded Performance/Outage [Resolved]
- 22-Jul-2011Service Interruption [Resolved]
- 06-Jul-2011Login problems [Resolved]
- 05-Jul-2011Server Maintenance - 5th July [Complete]
- 05-Jul-2011Login problems [Resolved]
- 05-Jul-2011Access issues - evening storage issues [Resolved]
- 05-Jul-2011Storage Server Issue [Resolved]
- June 2011
- 27-Jun-2011Storage Server Problem [Resolved]
- 07-Jun-2011Storage Server Crash [Resolved]
- 05-Jun-2011Storage Server Crash [Resolved]
- May 2011
- 23-May-2011Scheduled Maintenance - 26th May 2011 [Completed]
- 23-May-2011Service Unavailable - Storage Server Problem [Resolved]
- 21-May-2011Service Unavailable - Storage Server Problem [Resolved]
- 19-May-2011Service Unavailable - Storage Server Offline [Resolved]
- 12-May-2011Database Load Problem [RESOLVED]
- 10-May-2011Summer 2011 Service Announcements
- 06-May-2011Datacentre Maintenance Planned
- April 2011
- 21-Apr-2011Datacentre Emergency Maintenance Planned [CANCELLED]
- 11-Apr-2011Scheduled Server Maintenance Under way [Completed]
- 11-Apr-2011Systems Recovering [Restored]
- 08-Apr-2011Maintenance Work - Monday 11th April
- 04-Apr-2011Minor Maintenance Work Tonight 4th April, 8-10pm
- 01-Apr-2011Service Unavailable - Storage Server Problem
- March 2011
- 16-Mar-20115 minute glitch [RESOLVED]
- 04-Mar-2011Scheduled Maintenance - Monday 7th March at 18:00
- February 2011
- 28-Feb-2011Inbound Mail Delay [Resolved]
- 24-Feb-2011Service Slowdown (Resolved)
- 17-Feb-2011Mail Server Emergency Maintenance (Resolved)
- 17-Feb-2011Service Outage - Storage Server Problem (Resolved)
- 10-Feb-2011Email server problems (Resolved)
- 01-Feb-2011Service Slowdown (Resolved)
- 01-Feb-2011Service Slowdown (Resolved)
- January 2011
- 31-Jan-2011[Resolved]FTP Server Offline
- 25-Jan-2011Slow Service / Server Problem [Resolved]
- 24-Jan-2011Server Maintenance [Resolved]
- 20-Jan-2011Notification of Planned Maintenance - Monday, 24th January @ 9pm
- 16-Jan-2011Login Issues
- 14-Jan-2011Degraded system performance. [RESOLVED]
- 08-Jan-2011Service Outage - Storage Server Offline [RESOLVED]
- 06-Jan-2011EMERGENCY MAINTENANCE - Today, 6/1/11 @ 6:30pm for 2-3 hours [RESOLVED]
- 06-Jan-2011Service Issues [Resolved]
- 01-Jan-2011Happy New Year
- December 2010
- 30-Dec-2010Service Outage - Storage Server Offline [Resolved]
- 25-Dec-2010Merry Christmas
- 24-Dec-2010Scheduled Maintenance Notification
- 22-Dec-2010Retrospective Outage Notice [Resolved]
- 22-Dec-2010Slow Logins [Resolved]
- 22-Dec-2010Service Outage [Resolved]
- 20-Dec-2010Service Unavailable [Resolved]
- 15-Dec-2010Spam Blacklists not 100% effective
- 14-Dec-2010Service Outage - Emergency Maintenance [Resolved]
- 07-Dec-2010Anti Spam Maintenance
- 07-Dec-2010Payments via SagePay on 6th December between 6pm and 10pm
- 06-Dec-2010Using a mail client to read your email?
- 05-Dec-2010Storage Server down [Resolved]
- 01-Dec-2010Mail Servers Rebooting
- November 2010
- 29-Nov-2010Client sending / webmail attachment issues [Resolved]
- 24-Nov-2010Phishing Alert "Your Account Update"
- 23-Nov-2010Receiving Emails from Blacklisted Senders
- 22-Nov-2010Blacklists Bypass in place
- 22-Nov-2010Service Outage - Storage Server Offline [Resolved]
- 19-Nov-2010Inbound Email Delay - 35-40 minutes [RESOLVED]
- 04-Nov-2010[Resolved] Service Issues
- 01-Nov-2010Mail servers down, emergency maintenance ongoing
- October 2010
- 21-Oct-2010Inbound Email Delays
- 18-Oct-2010Service outage [Resolved]
- 13-Oct-2010Temporary Outage [Resolved]
- 04-Oct-2010[2010-10-04] Storage server maintenance
- September 2010
- 29-Sep-2010Service Outage - Storage Overload [Resolved]
- 28-Sep-2010Service Slowdown
- 13-Sep-2010Webmail issues
- 02-Sep-2010Attachment issues and delayed emails
- August 2010
- 31-Aug-2010Service Down [Resolved]
- 31-Aug-2010Website Slowdown [Resolved]
- 06-Aug-2010Intermittent Webmail Sending Email [Resolved]
- 05-Aug-2010Service Issue [Resolved]
- 04-Aug-2010New Packages Online
- July 2010
- 30-Jul-2010New Email Packages
- 27-Jul-2010Service Interruption [Resolved]
- 19-Jul-2010Intermittent Weekend Service Issues [Resolved]
- 16-Jul-2010Service Issue Followups [All Resolved]
- 16-Jul-2010Service Issue 15:30 - 16:00
- 05-Jul-2010Network Packet Flood [Resolved]
- June 2010
- 14-Jun-2010Upgrades and Changes
- May 2010
- 31-May-2010FTP Hosting - FTP Server Offline for emergency maintenance
- 20-May-2010Service Degraded [Resolved]
- 02-May-2010Server scheduled for downtime.
- April 2010
- 09-Apr-2010Service Downtime [Resolved]
- 08-Apr-2010General Internet Connectivity
- 01-Apr-2010Network maintenance - 01/04/2010 5am-7am
- March 2010
- 31-Mar-2010Service Unavailable [resolved]
- 25-Mar-2010Server unavailable [Resolved]
- 14-Mar-2010Mail Access Servers Temporarily Unavailable
- 12-Mar-2010Lightning Strike - Service Outage
- 12-Mar-2010Month Subscription
- 11-Mar-2010Overnight Storage [Resolved]
- 11-Mar-2010Brief Outage [Resolved]
- 04-Mar-2010Datacenter Power Failure [Resolved]
- 03-Mar-2010Temporary access issues
- 03-Mar-2010Thursday Emails Redelivery +Service Maintenance Notice [COMPLETED]
- 01-Mar-2010Attachment Issues (Resolved)
- February 2010
- 28-Feb-2010Mail between Saturday 20th - Thursday 25th
- 26-Feb-2010Temporary Access Problems [Resolved]
- 23-Feb-2010Outbound Email Issue [Resolved]
- 22-Feb-2010Mail Filters and POP Downloads
- 22-Feb-2010Inbound Email Delays (Resolved), SMTP issues (Resolved) Secure SMTP Issues (Resolved) Helpdesk Issues (Resolved)
- 22-Feb-2010Client (SMTP) Sending Issues
- 22-Feb-2010Sunday Service Update
- 21-Feb-2010Phishing Email "Your Account Update"
- 21-Feb-2010Restore Update
- 21-Feb-2010Attachments Issue and Restore Update
- 19-Feb-2010Service Issues [Resolved]
- 19-Feb-2010Phase 2 - Good Overnight Progress
- 18-Feb-2010Phase Two Begins (Restoring Old Email)
- 18-Feb-2010Phase One Completing
- 18-Feb-2010Phase 1 Restore Underway
- 18-Feb-2010Emergency Forwarding Live
- 18-Feb-2010Major System Failure Ongoing Recovery
- 18-Feb-2010Emergency Server Upgrades
- 18-Feb-2010Mail Access Offline [Recovered]
- 17-Feb-2010Client (SMTP sending) Issues
- 17-Feb-2010Phishing Email "Dear Webmail User"
- 01-Feb-2010Database Outage [Resolved]
- 01-Feb-2010General Slowness [Resolved]
- January 2010
- 25-Jan-2010Saturday Webmail Outage [Resolved]
- 21-Jan-2010Webmail Outage [Resolved]
- 20-Jan-2010Help Articles
- 12-Jan-2010Service Issues
- December 2009
- 15-Dec-2009Morning Partial Outage 15th December - Resolved
- November 2009
- 25-Nov-2009Morning Partial Outage - 06:00 - 08:30
- 24-Nov-2009Service Outage 17:10 Tuesday 24th Nov
- 23-Nov-2009New Phishing Attempt
- 11-Nov-2009Wed Network Outage [Resolved]
- 05-Nov-2009IMAP/POP Connectivity for Webmail PLUS accounts
- October 2009
- 24-Oct-2009Empty Folders - Resolution
- 16-Oct-2009Interim Outage Report
- 06-Oct-2009Do you use the same password on multiple sites?
- September 2009
- 25-Sep-2009Office Power Failure
- 08-Sep-2009Mail server issue [Resolved]
- August 2009
- 27-Aug-2009Service Interruption at 16:00
- 20-Aug-2009[Completed] System Maintenance at 12:00
- 19-Aug-2009Service Restored
- 19-Aug-2009Intermittent Service Between 22:00 and 23:00
- 19-Aug-2009[Resolved] Intermittent Access
- July 2009
- 27-Jul-2009[Resolved] Login Temporarily Offline / Authentication Failed
- 06-Jul-2009Service Issues
- 02-Jul-2009Migration of Student Mailboxes - Start Now
- June 2009
- 26-Jun-2009Phishing Email: CONTACT FEDEX COURIER FOR YOUR PARCEL
- 10-Jun-2009 Website Outage Report - DB Lock Error
- 01-Jun-2009Web Server Issues
- May 2009
- 27-May-2009Hidden Webhosting Files
- April 2009
- 30-Apr-2009Incoming Email Deferred [Resolved]
- 16-Apr-2009Temporary IMAP Problem [Resolved]
- 09-Apr-2009Login offline
- 02-Apr-2009SpamHaus Blocks
- March 2009
- 04-Mar-2009Database Blocked on one Webserver
- February 2009
- 28-Feb-2009Logging-in Problems
- 21-Feb-2009Yahoo Sending Delays
- 10-Feb-2009Problem Identified and Resolved
- 10-Feb-2009Intermittent Errors
- January 2009
- 29-Jan-2009Mail delivery issue
- 20-Jan-2009Recognising Phishing Scams
- 16-Jan-2009Service Restored
- 16-Jan-2009Service Offline
- 02-Jan-2009HAPPY NEW YEAR!
- December 2008
- 15-Dec-2008SMTP (sending) Connections Improved
- 13-Dec-2008System Stable
- 13-Dec-2008Temporary Restore
- 13-Dec-2008Login Issues
- November 2008
- 21-Nov-2008Online
- 21-Nov-2008Another DDoS Attack
- 21-Nov-2008Resolved
- 21-Nov-2008Outage Update
- 21-Nov-2008Connectivity Issue
- 07-Nov-2008New Subscription Packages!
- October 2008
- 29-Oct-2008Webmail - Phishing Alerts
- 20-Oct-2008Queue clearing
- 20-Oct-2008Inbound Delays
- 14-Oct-2008Inbound Messages Delay
- September 2008
- 25-Sep-2008New User Issues
- 25-Sep-2008Service back to normal
- 25-Sep-2008Some Service Issues
- August 2008
- 14-Aug-2008Service fully restored
- 13-Aug-2008Service intermittent 01:00am to 04:00am
- 13-Aug-2008Service Restored
- 13-Aug-2008Service Temporarily Unavailable
- 08-Aug-2008Helpdesk Delays
- July 2008
- 25-Jul-2008Email Service Restored
- 18-Jul-2008Inbound Mail Delay - 2pm-5pm
- 16-Jul-2008AntiSpam Upgrade - Greylisting Now Available
- June 2008
- 27-Jun-2008Inbound Mail Delay - Resolved
- 09-Jun-2008SMTP Re-enabled
- 09-Jun-2008External SMTP Temporarily Disabled
- 08-Jun-2008Spam flood stopped
- 08-Jun-2008Mail Delays - Spam Attack
- 02-Jun-2008Servers Online
- 02-Jun-2008Network Problem
- 02-Jun-2008Email Offline
- May 2008
- 28-May-2008System Online
- 28-May-2008System Down Update
- 28-May-2008Service Temporarily Unavailable
- 23-May-2008Intermittent Email Service 25/05/2008- 26/05/2008
- 21-May-2008Email Downtime
- 10-May-2008Email Queue Cleared
- 10-May-2008Email Delays
- 07-May-2008Logins Restored
- 07-May-2008Logins Offline
- April 2008
- 21-Apr-2008Trash Folder: Automatic Purging
- 15-Apr-2008Secure mail client login fixed
- 07-Apr-2008Webmail: New Feature Unread Email View
- 07-Apr-2008Webmail: Resuming HTML Drafts Fixed
- March 2008
- 27-Mar-2008Webmail: HTML Formatting Fixed
- 19-Mar-2008Inbound Email Delay
- January 2008
- 28-Jan-2008Client Access Restored
- 28-Jan-2008Client Access
- 22-Jan-2008Responsiveness increased
- 22-Jan-2008Webmail Responsiveness
- 14-Jan-2008Webmail Attachments/Calendars
- 09-Jan-2008Power Issues Update
- 09-Jan-2008Power Issue
- December 2007
- 30-Dec-2007Check your Junk Folder
- 25-Dec-2007Christmas
- 20-Dec-2007SSL Certificate Updated
- 20-Dec-2007Secure Webmail Certificate
- 04-Dec-2007Disk status confirmed
- 04-Dec-2007Operational
- 03-Dec-2007Maintenance imminent
- 03-Dec-2007Provisional Maintenance Scheduled 3/12/07 11:30pm
- 03-Dec-2007Server issues update
- 03-Dec-2007Morning Service Interruptions
- 02-Dec-2007Delayed Inbound Mail
- November 2007
- 29-Nov-2007Autocomplete Complete
- 29-Nov-2007Size Column
- 20-Nov-2007Update: Address Auto-Complete
- 06-Nov-2007FIX: Safari Missing Folder Pane
- 06-Nov-2007BUGFIX: Deleting with preview pane off
- 05-Nov-2007'Cancel' Button Added
- October 2007
- 31-Oct-2007"You must be logged in" error fixed
- 23-Oct-2007White Colour Theme
- 21-Oct-2007Old Webmail Link
- 19-Oct-2007Webmail Fix: Reply in New Window
- 19-Oct-2007Latest Webmail Fixes
- 18-Oct-2007Webmail feedback
- 18-Oct-2007New Webmail Live
- 17-Oct-2007IMPORTANT: Webmail Update
- 13-Oct-2007Webmail Timeouts Fixed
- 03-Oct-2007Oct 6th Network Maintenence
- September 2007
- 17-Sep-2007Database Update Scheduled
- 10-Sep-2007Spam filtering efficiency
- 05-Sep-2007Spam filter service restored
- 05-Sep-2007Spam Filter restoration in progress
- 04-Sep-2007Mail Filter Latest Update
- 04-Sep-2007Mail Filter Override
- 04-Sep-2007Inbound Email Delays
- August 2007
- 20-Aug-2007Secure Webmail Online
- 20-Aug-2007Service Online - Please read
- 20-Aug-2007More info - power loss
- 20-Aug-2007Ongoing issues
- 20-Aug-2007Upstream Network Connection Issue
- 17-Aug-2007Downtime - Database Errors
- 15-Aug-2007Network Maintenence Scheduled 18/08/07
- July 2007
- 25-Jul-2007Bugfix: Secure Signout
- 23-Jul-2007Brief SMTP Service Outage
- 09-Jul-2007FTP service restored
- 09-Jul-2007FTP service maintenance
- 06-Jul-2007Secure Webmail Quicksave Restored
- 06-Jul-2007FTP Service Maintenence
- 05-Jul-2007Secure Website Access Maintenence
- June 2007
- 27-Jun-2007Upstream Provider Maintenence
- 22-Jun-2007Server Maintenence
- 22-Jun-2007Alert: "Ecard from Family Member" Emails
- 06-Jun-2007SPAM Filtering Name Change
- May 2007
- 25-May-2007Quota Limit Enforcement
- 23-May-2007RSS Feed
- 12-May-2007Planned Network Maintenence
- 09-May-2007Bugfix: Foreign Character Attachments
- 06-May-2007Attachments with Foreign Characters in the Filename
- April 2007
- 26-Apr-2007BT Internet SMTP Block
- 24-Apr-2007System reboot
- 20-Apr-2007Delivered Bounced Mail
- 20-Apr-2007User Preferences Stable
- 19-Apr-2007User preferences being reset to default
- 17-Apr-2007Intermittent Mail Client Access [Resolved]
- 13-Apr-2007System update
- March 2007
- 22-Mar-2007Scheduled Maintenance - Completed
- 08-Mar-2007Extraordinary maintenance
- 08-Mar-2007Brief Outage 8th March
- February 2007
- 28-Feb-2007Server Performance Directors Report
- 28-Feb-2007Server stable
- 27-Feb-2007RSS Feed Available
- 27-Feb-2007Partial Access Available
- 27-Feb-2007Update
- 27-Feb-2007Server Temporarily Unavailable
- 26-Feb-2007Emergency Maintenence Scheduled
- 25-Feb-2007Account Migration Complete!
- 03-Feb-2007Database Connection Limit
- 03-Feb-2007Maintenence Complete
- 03-Feb-2007Webmail
- 03-Feb-2007Webmail
- 02-Feb-2007Maintenence in Progress
- January 2007
- 31-Jan-2007Webmail recovering
- 31-Jan-2007Further Update
- 31-Jan-2007Update
- 31-Jan-2007Webmail Outage 2
- 31-Jan-2007Access restored
- 31-Jan-2007Webmail Outage (Preferences Database)
- 30-Jan-2007Planned Downtime
- 15-Jan-2007Scheduled partial downtime
- December 2006
- 28-Dec-2006Webmail Up
- 28-Dec-2006Webmail Database
- 22-Dec-2006Billing system passwords
- 20-Dec-2006Webmail restored
- 19-Dec-2006Webmail Access Down
- 19-Dec-2006Webmail restored
- 19-Dec-2006Webmail Sessions
- 04-Dec-2006Maintenance Complete
- 03-Dec-2006Maintenance Reminder
- 01-Dec-2006Maintenance Planned: Server Update
- November 2006
- 22-Nov-2006Email Routing Update
- 18-Nov-2006Quotas Restoring
- 18-Nov-2006Maintenence Continued
- 18-Nov-2006Server reboot now.
- 15-Nov-2006Quotas Update
- 14-Nov-2006Quota problems
- 12-Nov-2006Brief Server Outage
- 12-Nov-2006Directors Incident Report
- 12-Nov-2006Service Restored
- 12-Nov-2006Server status
- 12-Nov-2006Server Logins
- 09-Nov-2006Mail Queues - Further News
- 08-Nov-2006Logins Restored
- 08-Nov-2006Server rebooted
- 08-Nov-2006Mail Delays
- October 2006
- 10-Oct-2006Spam filter updates
- September 2006
- 28-Sep-2006Opera - Enhanced Compose Support
- 28-Sep-2006Quicklogin Codes Enhanced
- 01-Sep-2006Secure Login Outage
- August 2006
- 30-Aug-2006Webmail - My Account
- 20-Aug-2006Continuing Maintenance
- 20-Aug-2006Server Maintenance
- 18-Aug-200620 Mins Downtime
- 17-Aug-2006Database Restored
- 17-Aug-2006Webmail Database Down
- 15-Aug-2006New Webmail Features Day 2
- 15-Aug-2006Tuesday Downtime
- 14-Aug-2006New Webmail Features
- 14-Aug-2006Looping Mail Issue
- 11-Aug-2006Restored
- 11-Aug-2006Repeat Reboot
- 11-Aug-2006Services Restored
- 11-Aug-2006Server Reboot
- 09-Aug-2006Mail Client Users: Folder Issues
- 08-Aug-2006Quicksave / HTML Bugfix
- 04-Aug-2006Quota Increases to 100MB minimum
- July 2006
- 31-Jul-2006Service Restored
- 31-Jul-2006Server Reboot
- 14-Jul-2006Service Resumed
- 14-Jul-2006Server Reboot
- 06-Jul-2006Feature: Quick Login Codes!
- 06-Jul-2006Server Online
- 06-Jul-2006Server Reboot
- June 2006
- 26-Jun-2006Brief Network Outage
- 23-Jun-2006Scheduled Maintenence
- 19-Jun-2006Connection Dropped Errors Resolved
- 16-Jun-2006Connection Dropped Errors
- 12-Jun-2006Server maintenence scheduled
- 12-Jun-2006Mail Server Online
- May 2006
- 23-May-2006Login Unavailable
- 22-May-2006Continuing Maintenence
- 21-May-2006Scheduled Maintenence
- 19-May-2006Friday Incidents
- 18-May-2006Drive installed, server operational
- 18-May-2006Drive Replacement Update
- 18-May-2006Emergency Maintenence Scheduled - HDD Replacement
- 18-May-2006Login restored
- 18-May-2006Mail Login Temporarily Down
- 03-May-2006All Operational Again
- 03-May-2006Primary Server Down
- April 2006
- 20-Apr-2006ALERT: "secure.aluminati.net" update
- 18-Apr-2006ALERT: Change of secure mail server address.
- March 2006
- 23-Mar-2006Maintenence Scheduled for 24 Mar from 6am
- 07-Mar-2006Downtime Incident
- 01-Mar-2006Reduced Size of Message Summary
- February 2006
- 24-Feb-2006**Advanced Spam Firewall Launched!**
- 21-Feb-2006New Feature - Sort by Size
- 06-Feb-2006Account Cancelled Notices
- 03-Feb-2006Back to Normal
- January 2006
- 30-Jan-2006Having Problems?
- 25-Jan-2006Webmail Guide
- 24-Jan-2006Webmail Optimisations
- 23-Jan-2006Slow Page Loading
- 23-Jan-2006NEW WEBMAIL!
- 22-Jan-2006Migration Work Scheduled
- 20-Jan-2006Planned maintenance in response to Friday issues.
- 18-Jan-2006Additional Downtime Report
- 18-Jan-20065-10 Minute UK Network Problem
- 16-Jan-2006Downtime Report
- 13-Jan-2006Tips and Tricks: Selecting from the Address book
- 04-Jan-2006Scheduled Maintenence on 10th Jan 06
- 01-Jan-2006Happy 2006!
- December 2005
- 25-Dec-2005MERRY CHRISTMAS!
- 20-Dec-2005Network Issues Report
- 15-Dec-2005Network Latency Report
- 01-Dec-2005Server Efficiency Tune Up
- November 2005
- 28-Nov-2005Server Stabilised
- 25-Nov-2005Reboot Report
- 25-Nov-2005Short notice Server Reboot
- 24-Nov-2005Dropped Imap Connections
- 23-Nov-2005Upgraded Calendars
- 21-Nov-2005Delayed Emails
- 18-Nov-2005Scheduled Maintanence
- 16-Nov-2005New Feature: Auto CC
- 15-Nov-2005More minor Maintanence
- 14-Nov-2005Scheduled Maintanence - Tuesday Morning between 12am - 6am
- 09-Nov-20052 Incidents
- 08-Nov-2005Mini Downtime Report
- 01-Nov-2005Full Service Restored
- 01-Nov-2005Server Reboot Fix
- 01-Nov-2005Investigation continues...
- 01-Nov-2005Sending to Local Address Issue
- October 2005
- 31-Oct-2005"Software" Spam now filtered
- 28-Oct-2005Scheduled Maintanence
- 24-Oct-2005Spam now Autokilled
- 18-Oct-2005"Ultimate Online Pharm" Spam Blocked - *UPDATED INSTRUCTIONS*
- 11-Oct-2005Remember Login
- 11-Oct-2005New Feature: Trash Size Monitoring
- 07-Oct-2005Preferences / Options
- 03-Oct-2005Reboot Scheduled
- 01-Oct-2005Hardware Check Tonight
- September 2005
- 27-Sep-2005Hardware Health Check - Scheduled Downtime
- 26-Sep-2005Evening Downtime (7:30-8:10)
- 26-Sep-2005Failover Status Pages
- 26-Sep-2005Downtime and Resolutions
- 20-Sep-2005English Dictionaries Consolidated
- 10-Sep-2005Intermittant Network Access
- 06-Sep-2005View Messages as HTML
- 06-Sep-2005Multiple Attachments Bugfix
- 02-Sep-2005Downtime
- 01-Sep-2005Brief Downtime
- August 2005
- 29-Aug-2005Brief Downtime Report
- 26-Aug-2005Server Reboot Again
- 23-Aug-2005Server Rebooted
- 17-Aug-2005Spellchecker Advice
- 15-Aug-2005Remember Secure Login
- 14-Aug-2005SECURE LOGIN
- 12-Aug-2005Server Error Report
- 10-Aug-2005New Feature: Read winmail.dat files
- 08-Aug-2005FULL SERVICE RESTORED
- 08-Aug-2005Webmail Issues
- 06-Aug-2005Webmail Work Continuing
- 05-Aug-2005webmail restored
- 01-Aug-2005Spanish Dictionary Added
- July 2005
- 28-Jul-2005New Spelling Dictionaries
- 27-Jul-2005Downtime Report (23rd July)
- 23-Jul-2005Intermittent Access
- 12-Jul-2005Server Offline (11:30am)
- 07-Jul-2005[SPAM] Tagging Removed
- June 2005
- 30-Jun-2005Spoof Emails
- 30-Jun-2005Payment Notices
- 28-Jun-2005Tuesday Downtime
- 03-Jun-2005"Official" Emails with Attachments
- May 2005
- 27-May-2005Registrations
- 26-May-200510mins Downtime
- 10-May-2005New Feature: Folder Sizes
- 07-May-2005Upgrade Tonight
- 06-May-2005Login Username Remembered!