How can we help you?

Back to Help Topics

Apple Mail Client Guide

Contents  

• Introduction
• Adding a new email address
• Editing an existing email address - Method One
• Editing an existing email address - Method Two
• Email are being received but are not sending

Introduction

This guide supports the current version of the Apple mail program (Catalina Version 10.15.1). Locations of settings may vary depending on which version you are currently running. If you are unable to find these settings, please email our helpdesk at help@aluminati.net and let us know your Mac version and we will be able to point out where these settings are located. If you are not sure what Mac version you are running, please use the following page to find out: https://support.apple.com/en-us/HT201260





Adding a new email address

1. Open up Apple Mail and go to Mail > Add Account...
2. Select Add Other Account...



3. This will show more options to choose from, select Mail account



4. Enter your details in the window that will pop up.

• Name - Set your display name, which will be used when sending emails from your Apple mail.
• Email Address - Enter your full email address.
• Password - Enter the password for your email address.

Once filled in, press Sign in.

5. As our accounts are not able to automatically configure with Apple mail, it should error and ask for further details.



Enter the following details into each field:

• Email address - Your full email address
• Username - Your full email address (again)
• Password - Your password for your email address
• Account Type - Select either IMAP or POP3
• Incoming Mail Server - mail.secure.aluminati.net
• Outgoing Mail Server - mail.secure.aluminati.net

Hit Sign in again once the details have been filled out.

6. It will now ask you if you would like to use Notes as well as email with your account. You can leave this checked and press Done.



7. You can now close this window and your emails should start to load into Apple mail. Enjoy!





Editing an existing email address - Method One

You can edit your email account details in Apple mail if you have recently changed your account information or you are experiencing issues sending/receiving email.

1. Go to Mail > Accounts...



2. Select the account from the left side Panel



3. Here you can edit your account details and update your password. If you would like to edit your server details, press Advanced.



4. Make sure the Hostname box has mail.secure.aluminati.net entered correctly and the Path Prefix field is left Blank.


5. Click OK and your account should attempt to verify. If successful, then no error message will appear and you can now close this window. You account should now be up and running again.





Editing an existing email address - Method Two

If this above method is not working for you, try the following instead:

1. This time, don't got to Mail > Accounts, instead go to Mail > Preferences 
 
 
2. In the window that appears, make sure you are on the Accounts tab at the top as well as having your address selected on the left, then select the Server settings tab.



3. You should now see your Incoming and Outgoing server settings. Make sure your details are the following:

Incoming Mail server (IMAP/POP3)

• Username: Your full email address
• Password: The password for this account
• Host Name: mail.secure.aluminati.net
• Automatically manage connection settings: Uncheck this option for the below options to appear
• IMAP Port: 993
• POP3 Port: 995
• Use TLS/SSL: Check this option
• Authentication: Password

Outgoing Mail server (SMTP)

• Account: Make sure the mail.secure.aluminati.net option is ticked (it should display as what you have named it)
• Username: Your full email address
• Password: The password for this account
• Host Name: mail.secure.aluminati.net
• Automatically manage connection settings: Uncheck this option for the below options to appear
• Port: Try 587 first, then 465 if it doesn't work
• Use TLS/SSL: Check this option
• Authentication: Password

4. Hit save at the bottom.



Your account should attempt to verify. If successful, then no error message will appear and you can now close this window. Your account should now be up and running again.





Email are being received but are not sending

If you have followed the above guides and have been able to start receiving emails but unable able to send any (they will sit in your Outbox), please follow the steps below:

1. Go back to your server settings in Mail > Preferences



2. Click on the Account option in your Outgoing Mail server settings, a dropdown should appear, select Edit SMTP Server List...



3. Make sure the right server is selected at the top in this new window. 



Enter or make sure the following is entered into each field:

• Description: This is used to identify what this server is called. This can be anything you wish
• Username: Your full email address
• Password: The password for this account
• Host Name: mail.secure.aluminati.net
• Automatically manage connection settings: Uncheck this option for the below options to appear
• Port: Try 587 first, then 465 if it doesn't work
• Use TLS/SSL: Check this option
• Authentication: Password

4. Hit OK once you are happy and it should then attempt to verify. If successful, then no error message will appear and you can now close this window. Your account should now be up and running again and any emails that were sitting in your Outbox should start to send automatically.





If you can't get your account to work after using this guide, please email our Support team at help@aluminati.net and they will be happy to help you.

Please be aware that the IT Support Team will only be able to offer limited support in regards to problems with third party software, such as Apple Mail. Our support team will always try to help the best they can, but in some cases they may need to refer you to the support team of the software in question. If you are unsure if we can help with your query, please contact us anyway and we will be happy to point you in the right direction if needed.